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STORE POLICY
SHIPPING POLICY
By making a purchase at Arterae, you agree to the terms and conditions outlined below. We encourage you to review these carefully before placing an order.
Please be aware that shipping does not include any customs/duty taxes applicable in your country. These costs are the responsibility of the customer and must be settled once the package arrives at its destination. Arterae cannot be held accountable for these charges.
SHIPPING RATES:
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The Netherlands: €50,-
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European countries: €75,-
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Other countries: please contact me first before making a purchase. You can sent me an email at arterae8@gmail.com or send me a dm at my Instagram @Studio.Arterae
Order Processing and Shipping Once your order is confirmed, it will be processed and shipped within 2-5 business days. You will receive a notification once your order has been processed, and an email will follow as soon as your package is on its way.
Return Policy We ensure your artwork is carefully packed and secure wrapping to guarantee it arrives in perfect condition. However, if the artwork arrives damaged, please contact us immediately—no later than 24 hours. Notify us clearly via email at arterae8@gmail.com, including your name and order details and pictures of the damage.
Buyers are entitled to a refund if the damage was not caused by negligence or improper care on their part. If a return is necessary, the artwork must be returned in its original condition and packaging.
RETURNS POLICY
RETURN POLICY
We pack the artwork in protective boxes and secured wraps to guarantee that the artwork will arrive in perfect condition. Regardless, if the artwork arrived damaged please reach out to us immediately, at least within two days after receiving it. Notify us in a clear statement to arterae8@gmail.com within two (2) days of receiving it. Provide your name and order information.
The buyer retains their right to refund if the damage or impairment is not due to negligence or lack of care on their part. If returned, the artwork shall be returned in its original condition and packaging.
REFUND POLICY
If you’re not happy with your purchase or any defects arise, you have 30 days to request a refund. To do so, you may contact me at arterae8@gmail.com and explain the issue. I will be happy to assist you. Returned artwork should be sent back in similar wrapping and packaging ensuring it will not be damaged during transport. Damaged returns will not be accepted for refund. The buyer is responsible for the return back to us including the fees.
EXCHANGES
We do not accept any exchanges.